Human Service Quality Framework (HSQF)
The HSQF provides an integrated approach to the quality assessment of disability and human services in QLD.
Key Benefits
Meet Compliance Requirements
Build Sustainable Business Practices
Keeping Clients Front of Mind
What Is It?
The HSQF is a consolidated set of standards developed for human services in Queensland.
Achieve consistent quality-of-service through sound process controls to maximise outcomes for people using the service.
These processes need to consider the context in which they operate including compliance with relevant legislation, regulation and contractual arrangements.
Consistently deliver accessible services by ensuring your processes remove complexity and risk in entry, exit or eligibility.
Reliably meet your clients’ individual needs and expectations through flexible and inclusive methodologies that respect and value their individuality.
Deliver your services with sensitivity by protecting and promoting the safety, wellbeing and human and legal rights of clients using the service.
Ensure effective screening and recruitment processes.
Strategically support your people with relevant induction, training and development opportunities to effectively fulfill their roles.
Service providers will need to maintain conformance against the HSQS over a three year audit cycle, with a mid-term maintenance audit conducted against four of the six standards at 18 months.
Surveillance Audits can also be conducted over a 12 monthly cycle to align with other Standards if preferred.