Non-Conformance Processes

This page describes how findings raised at your SAI Global audit are managed.

Definitions

Before proceeding, please read through the definitions on this page to ensure you have all the information to hand.

Major Non-Conformance

Based on objective evidence, the absence of, or a significant failure to implement and/or maintain conformance to the requirements of the applicable standard. (i.e. the absence of or failure to implement a complete Management System clause of the standard); or

A situation which would on the basis of available objective evidence, raise significant doubt as to the capability of the Management System to achieve the stated policy and objectives of the customer.

Minor Non-Conformance

Represents either a management system weakness or minor issue that could lead to a major non-conformance if not addressed.  Each minor NC should be considered for potential improvement and to further investigate any system weaknesses for possible inclusion in the corrective action program.

Major Non-Conformance Process

  • This category of findings requires SAI Global to issue a formal NCR; to receive and approve your proposed correction and corrective action plans, and formally verify the effective implementation of planned activities
  • Correction and corrective action plan(s) should be submitted to SAI Global prior to commencement of follow-up activities as required
  • Follow-up action by SAI Global must ‘close out’ the NCR or reduce it to a lesser category within 90 days or as specified in NCR form
  • Failure to comply with this process may impact your certification, e.g. suspension of certification

Minor Non-Conformance Process

  • This category of findings requires SAI Global to issue a formal NCR; to receive and approve your proposed correction and corrective action plans, and formally verify the effective implementation of planned activities at the next scheduled audit or within specified time frames.
  • Failure to comply with this process may result in a major non-conformance being issued or suspension of your certification.

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